An Appointment During The Corona Virus- How Does It Work?
July 6, 2020 UPDATE
To our valued clients,
We are excited to say we are ready to allow clients to accompany their fur companions into their exam appointments!
If your would rather your pet come into the building with our staff alone, we will still accommodate this type of exam.
The veterinarian will call or speak to you directly as well during the appointment if you are not present with your pet.
Take comfort in knowing we are caring for your pet with low stress handling techniques during the visit.
Curb side services are still recommended for picking up medication and food to reduce wait times at the desk.
We encourage you to take advantage of our online ordering service for food, toys and similar items. You can have these items delivered directly to your home or to the clinic for pick-up.
Upon arrival, we ask that you park in one of the numbered spots and call the clinic to check in. A staff member will come out to get your pet or guide you into the building if you choose to enter.
If you choose to enter our facility, you are required to wear a face covering such as a non surgical face mask and use hand sanitizer upon entry.
You will immediately be directed into an exam room by a staff member.
The veterinarian will adhere to social distancing rules as much as possible during the exam, however it is not always possible so proper personal protective equipment MUST be used at all times.
After the appointment you will be directed to the reception area and if payment is needed at reception, use the marked floor decals and keep proper social distancing between you and others.
We are still cleaning and sanitizing frequent touch surfaces meticulously.
We ask that only one person enter per appointment.
**Exceptions are being made for euthanasia appointments when special arrangements are made at booking**
We are letting no more than 5 clients in the building at one time to keep to public health guidelines for social distancing and the safety of you and our staff.
Touchless payment including credit cards, email transfers, and debit tap are still recommended. If these are not possible, then debit at the terminal and of course, cash as a last resort is accepted.
If you have a travel history outside of the country DO NOT schedule an appointment and self isolate for 14 days.
If you have (or have recently had) any of the following symptoms, you will be DENIED ENTRY to the clinic and requested to complete the 811 online assessment tool:
If you were in contact with a person infected with COVID-19, please cancel your appointment and reschedule for 14 days later.
If you are feeling unwell the day of your appointment, you must reschedule and use the 811 online assessment tool.
We hope that you and your families are staying safe and healthy during these challenging times. Your safety, and that of your families, continues to be at the forefront of our minds.
- All of owners and staff of the Elmsdale Animal Hospital
We are excited to say we are ready to allow clients to accompany their fur companions into their exam appointments!
If your would rather your pet come into the building with our staff alone, we will still accommodate this type of exam.
The veterinarian will call or speak to you directly as well during the appointment if you are not present with your pet.
Take comfort in knowing we are caring for your pet with low stress handling techniques during the visit.
Curb side services are still recommended for picking up medication and food to reduce wait times at the desk.
We encourage you to take advantage of our online ordering service for food, toys and similar items. You can have these items delivered directly to your home or to the clinic for pick-up.
Upon arrival, we ask that you park in one of the numbered spots and call the clinic to check in. A staff member will come out to get your pet or guide you into the building if you choose to enter.
If you choose to enter our facility, you are required to wear a face covering such as a non surgical face mask and use hand sanitizer upon entry.
You will immediately be directed into an exam room by a staff member.
The veterinarian will adhere to social distancing rules as much as possible during the exam, however it is not always possible so proper personal protective equipment MUST be used at all times.
After the appointment you will be directed to the reception area and if payment is needed at reception, use the marked floor decals and keep proper social distancing between you and others.
We are still cleaning and sanitizing frequent touch surfaces meticulously.
We ask that only one person enter per appointment.
**Exceptions are being made for euthanasia appointments when special arrangements are made at booking**
We are letting no more than 5 clients in the building at one time to keep to public health guidelines for social distancing and the safety of you and our staff.
Touchless payment including credit cards, email transfers, and debit tap are still recommended. If these are not possible, then debit at the terminal and of course, cash as a last resort is accepted.
If you have a travel history outside of the country DO NOT schedule an appointment and self isolate for 14 days.
If you have (or have recently had) any of the following symptoms, you will be DENIED ENTRY to the clinic and requested to complete the 811 online assessment tool:
- Fever
- New cough
- Sore throat
- Shortness of breath
- Sneezing
- Muscle aches
- Hoarse voice
- Unusual fatigue
- Runny nose
- Persistent Headache
- Diarrhea
- Loss of smell and/or taste
- Unexplained red, purple, or blue lesions on feet, toes or fingers
If you were in contact with a person infected with COVID-19, please cancel your appointment and reschedule for 14 days later.
If you are feeling unwell the day of your appointment, you must reschedule and use the 811 online assessment tool.
We hope that you and your families are staying safe and healthy during these challenging times. Your safety, and that of your families, continues to be at the forefront of our minds.
- All of owners and staff of the Elmsdale Animal Hospital
